Monobot CX Terms and Conditions - Our AI Service Rules

1. Introduction

These Terms and Conditions (“Terms”) outline the rules and regulations for your access to and use of monobot.ai and all of its features and web pages (“Website”) provided by TRING, Inc. (“Tring,” “we,” or “us”).

By using our Website, you agree to be bound by these Terms and our Privacy Policy, which creates a legal agreement between you and us as if it were a written negotiated agreement signed by us and you. Please read these Terms carefully. If you disagree with these Terms, please do not use our Website and promptly exit it.

We, at its sole discretion, reserve the right to revise, update, and change the Terms from time to time without notice to you, and you agree to be bound by such modifications or revisions. These changes will be effective immediately upon posting on our Website. Any new features that augment or enhance the current Website, including the release of new features and resources, shall be subject to the Terms. You agree to use the Website at your own risk. If you violate these Terms, we may terminate your use of the Website, bar you from future use of the Website, and/or take appropriate legal action against you.

In addition to these Terms, we publish a Privacy Policy that describes how we process, collect, use, and protect your information.

By continuing to use the Website, you are confirming your consent and agreement to be bound by the most recent Terms.

2. Description of Services

Our services (together “Service” or “Services”) include AI-powered voice and chatbot systems, and related services Tring provides. We may also offer additional features, tools, software, consulting, assistance and support, and functionality through our Website or other platforms.

3. Acceptance of Terms

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, whether you are a “Visitor” (which means that you simply browse the Website) or you are a “User” (which means that you have signed up the Service). The term “you” or “User” refers to a Visitor or a User. If you wish to become a User and use the Service, you must read these Terms and indicate your acceptance during the Sign-up process.

You are not permitted to use the Service or accept these Terms if you are not of legal age to enter into a contract with Tring.

If you are using our Website on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you are not permitted to access or use our Website.

4. Website Content

All content available on our Website, including text, graphics, images, logos, and other materials, is owned by Tring or its licensors and is protected by copyright, trademark, and other intellectual property laws unless otherwise indicated. You may not use, copy, reproduce, download, modify, distribute, or transfer any content from our Website in any form or by any means without prior written consent from Tring or as indicated below.

You are permitted to download pages or content from the website for personal use on a single computer and to use the Website only for legitimate business purposes related to your role as a current or prospective customer, developer, partner, supplier, or distributor of Tring.

You also agree not to deep-link to the Website for any purpose without Tring's authorization.

5. Use of Website

You agree to use our Website for lawful purposes only and in compliance with these Terms and all applicable laws and regulations.

As a user of this Website, it is important to follow certain guidelines to ensure the safety and functionality of the Website and its users, including not violating any applicable laws, regulations, or codes of conduct.

You may not use our Website in any way that could damage, disable, overburden, or impair the Website, including not uploading content that may contain viruses, Trojan horses, corrupted files, or any software that may harm the Website or another user's computer.

You may not interfere restrict or inhibit any other party's use and enjoyment of the Website.

Additionally, refrain from defaming, abusing, harassing, threatening, or violating the legal rights of other users. Do not transmit or facilitate the transmission of false or misleading content, content that promotes hatred or harm towards any individual or group, or any obscene or indecent content.

Infringing on the intellectual property rights of others by falsifying or deleting any copyright management information, or uploading any material that infringes on others' rights, is strictly prohibited.

Attempting to gain unauthorized access to any part of the Website, another user's account, computer systems, or servers connected to the Website is prohibited. Avoid attempting to damage, disable, overburden, or impair the Website or its servers or networks. Do not harvest or collect information about others, including email addresses or personal information. Impersonating any person or entity, or creating a false identity to mislead others, is strictly prohibited.

6. User Accounts

Our Website may have certain features that require registering and creating an account by providing certain details and information.

By using the Website, you confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction and that all information you provide is accurate, current, and complete. If you choose, or you are provided, a username, password, or other information as part of our security procedures, treat such information as confidential, keep it confidential, and do not share it with anyone else. You are solely responsible for all activities related to your account and must not share your account credentials with anyone or make your account available to anyone else. You are responsible for maintaining the confidentiality of your account credentials and ensuring that your password is not used on other websites. If you become aware of any unauthorized use or access to your account or any other security breach, notify us immediately. You must log out of your account at the end of each session and be cautious when accessing your account on a public or shared computer. Do not try to impersonate anyone else when creating your account and keep your account information safe and up to date. If there are changes in your information, update your account to reflect these changes.

Tring has the right to disable any username or password, at any time, for any reason, if we believe you have failed to comply with these Terms.

If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf. Sometimes, an account may be assigned to you by an administrator, such as your employer or other institution. In this case, additional terms may apply to your use of the website and your administrator may be able to access or disable your account without our involvement.

During the subscription process, we will create your account using the provided data (name and email address). You create your password to log in to the Website and Service. You are solely responsible for maintaining the confidentiality of his password. You are authorized to change the provided information at any time.

You can use the Service free of charge during its trial period ("Trial Services"). During a trial, a credit card is not required. Upon the end of Trial Services, if you wish to continue using the Services, you will be requested to provide payment details to make a subscription fee according to the currently effective rates placed on the Website ("Paid Services"). You are responsible for all charges in your account. We do not offer refunds or pro-rata refunds on already processed payments, and this policy is the same for all customers.

You acknowledge and agree to pay fees following the then-current effective rates placed on the Website applicable for your Services unless otherwise outlined in a pricing plan and order form, if any. Your credit card and other billing data are not saved on our Website, we operate them through third-party services.

Based on the data you provided and the pricing plan you chose we shall issue the invoice on the total Service fee to be paid by you or your company until the due date indicated in the invoice or you shall pay via billing form in the user's account.

Paid Services are provided with a positive billing balance in the account.

If there is no received payment within the due date outlined in the invoice and without prejudice to any other rights and remedies of Tring under this Terms or law, we may, without liability to you: suspend access, including by disabling your password and account, to all or part of the Services and we shall be under no obligation to provide any or all of the Services while the invoices concerned remain unpaid or the billing balance is not positive.

Paid Services may be discontinued at any time: (i) by you when you close your account. Before closing the account, you should notify us on chat about your decision and follow the appropriate steps for closing the account following the Services you’ve subscribed to. Closing the account means that further use of the Services using the existing password and login will no longer be possible, and after closing the account, it will cease to work immediately; (ii) we can close or suspend the Paid Services or any part or function thereof, without prior notice to you, due to a breach of any provision of this Terms, applicable law, as well as faulty or unlawful use of the Services. None of the methods for closing or suspending the account before the end of the paid subscription period will result in a refund for the unused time. We are not liable for any damages suffered by you or any third party due to the suspension or closure of your account.

7. Third-Party Links

Our Website may contain links to third-party websites or resources. These links are provided for your convenience only and do not imply endorsement by Tring of the linked websites, resources, representations of specific trademarks, product names, service providers, or other names, even if they may contain Tring’s logo, as such sites are beyond our control. We cannot guarantee the accuracy, usefulness, or security of any materials provided on third-party websites. We have no control over the content or availability of these websites and cannot be held responsible for any damages or losses resulting from your use of or reliance on any third-party content, products, or services. Any reliance on the contents of a third-party site is done at your own risk, and you assume all responsibilities and consequences resulting from such reliance. Therefore, you should protect yourself against viruses, worms, Trojan horses, and other potentially destructive programs that may be present on third-party websites.

We assume no responsibility for consequences resulting from the use of the information obtained at linked sites, or in any respect for the content of such information. Tring is not responsible for and expressly disclaims all liability for, damages of any kind arising out of the use, reference to, reliance on, or performance of such information. Specifically, you acknowledge that any AI-driven support may occasionally provide inaccurate, outdated, or inconsistent information and you are encouraged to independently verify any information AI-driven support provides. We do not guarantee the accuracy or reliability of AI-driven support; thus, we are not liable for any errors or inaccuracies it may produce.

Please note that our Privacy Policy applies only to the personal information that we collect through this website and that we cannot be responsible for personal information that third parties may collect, store, and use through their website. You should always carefully read the privacy notices of each website you visit.

8. Disclaimer of Warranties

The Website and Services are provided “as is” and “as available”, without any representation or warranty, whether express or implied. We and our respective agents disclaim all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, or any warranties regarding workmanlike efforts, lack of negligence, or non-infringement.

While Tring makes every effort to present accurate and reliable information on our Website, we do not endorse, approve, certify, or guarantee the accuracy, completeness, efficacy, or timeliness of the information or any tools or Services available or offered through the Website, or that they will meet your expectations. Tring does not warrant that the Website and the Services will be uninterrupted or error-free, or that any defects will be corrected. The Website and Services should never be used to diagnose, prevent, treat, or cure any health conditions or for any other medical purpose, nor should you rely on any answers or output from our Website and Services related to, by way of example, and including, without limitation, medical, health, legal, education, safety, financial, housing, insurance, or employment matters. You explicitly agree that your use of the Website and Services, as well as any answers or other outputs from our Website and Services, is at your sole risk. You acknowledge and understand that you should not rely on such answers or output as a sole source of factual information or as a substitute for any kind of professional advice. If an inaccuracy arises, please inform us, so that it can be corrected.

We are not responsible for transmission errors, corruption, or the information security carried over the internet. We are not responsible for any loss or damages arising from the Website, its information, Services, or any hyperlinked website or in connection with your reliance on any answers or other output from our Website and Services.

Unless stated otherwise, if you're dissatisfied with the Website, Services, or hyperlinked websites, your only option is to stop using them.

Information or advice provided by Tring or its authorized representatives does not create or extend warranties.

Some laws limit or prohibit disclaiming the warranties referred to in the previous paragraphs, or impose obligations on us that we can’t eliminate with these Terms. In those cases, this section (Disclaimer of Warranties) does not restrict, exclude, or modify consumer rights under any applicable law.

9. Limitation of Liability

We are not responsible or liable to you or to any third party for errors contained herein, or for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to the Website, information on it, Services, and any hyperlinked website, including, but not limited to, damages for loss of revenue, profits, goodwill, business or anticipated savings, use, data, or other intangible losses, personal injury, pain and suffering, emotional distress, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you for any failure to perform our obligations under these Terms where the performance of that obligation would have put us in violation of applicable law.

We will not be liable to you for any failure to perform our obligation under these Terms due to a Force Majeure Event. A “Force Majeure Event” is any event beyond our control, including a strike or other labor dispute; labor shortage, stoppage or slowdown; supply chain disruption; embargo or blockade; telecommunication breakdown; power outage or shortage; inadequate transportation service; inability or delay in obtaining adequate supplies; weather; earthquake; fire; flood; act of God; riot; civil disorder; civil or government calamity; epidemic; pandemic; state or national health crisis; war; invasion; hostility (whether war is declared or not); terrorism threat or act; Law; or act of a Governmental Authority.

You and we agree that the other has relied on the disclaimer of warranties and limitation of liability stated above in entering into these Terms, the limitation and disclaimer are essential to the agreement between you and us under these Terms, and they will apply to the fullest extent allowed by law.

Some laws restrict our ability to disclaim or limit our liability. In those cases, this section does not restrict, exclude, or modify any consumer rights under any applicable law.

Notwithstanding anything to the contrary in these Terms, our liability to you for any cause whatever and regardless of the form of the action, will at all times be limited, in aggregate for any claims arising out of, or related to these Terms, to the lesser of one hundred dollars or the total amounts you have actually paid for the service in the six months preceding the event giving rise to a claim.

10. Governing Law and Jurisdiction

The Terms as well as all matters relating to your access to and use of the Website will be governed by the laws of the State of CA, to the exclusion of its conflict of law provisions and, where applicable, with the federal law of the United States. Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Santa Clara, California.

Suppose any litigation is validly instituted in connection with these Terms, the Website, or Service howsoever arising. In that case, the parties hereby consent to the exclusive personal jurisdiction of the state and federal courts in California and waive any objection as to venue or inconvenient forum.

To the extent permitted by applicable law, you hereby waive their rights to assert any claim as a plaintiff or class member in any purported class action, collective action, private attorney general action, or other representative proceeding, as any right to a jury trial in connection with a dispute related to these Terms, the Website, or Service. If any legal proceeding is instituted to enforce the terms of these Terms, the prevailing party shall be awarded its attorneys’ fees and other associated costs.

11. Modification of Terms

These Terms were last updated in 25.11.2024. We reserve the right to modify, discontinue (completely or in part) the Website, or terminate links or any of the Services, features, or tools provided therein for any reason (acting at our reasonable discretion), and at any time.

Any changes to these Terms will be effective immediately upon posting on our Website. We will try to notify you first unless it is unreasonable to do so, through a prominent notice on the Website site or an email notice. Your continued use of the Website after the posting of revised Terms constitutes your acceptance of such changes. You are deemed to accept and agree to any changes to the Terms when you use the Service after those changes are posted.

In the future, changes may be added to the information herein but there will be no duty to update the Website.

Tring may make improvements or changes in the Services, products, or programs described on the Website at any time without notice.

12. Contact Us

If you have questions about these Terms or our Privacy Policy, please contact us at contact@monobot.ai at any time.